Service
AI automation
Practical AI automation for UK small businesses — enquiry handling, quoting, admin and content workflows. Scoped to real hours saved.
AI automation, for a small business, means using language models and scripting to remove specific repetitive tasks — not installing a general-purpose assistant and hoping. The work that suits it has a clear input, a clear output, and a rule you could describe to a new starter: routing an enquiry to the right person, drafting a quote from a fixed price list, extracting details from an invoice, or reformatting data between two systems that do not talk. The work that does not suit it involves judgement, relationships, or accountability for being wrong. Point28 scopes automation by the hours it actually saves, builds it so a human approves anything customer-facing, and will tell you when the honest answer is that a task is not worth automating. The measure that matters is hours returned per month, and it is estimated and agreed before anything is built. Starting prices are published in full, not quoted on request.
How do you decide what to automate first?
By counting. We look at what is done repeatedly, how long each instance takes, and how tolerable an error would be. High frequency, low duration and low risk is the sweet spot. Something done twice a year is not worth building for, however tedious.
What does an automation actually look like?
Usually a small, boring piece of software: a script triggered by an email, a form submission or a schedule, which calls a model for the part that needs language understanding and then does something deterministic with the result. It runs on infrastructure you own, with the inputs and outputs logged so you can audit it.
Is my business data safe?
That depends on choices made at build time, and they get made explicitly. Where personal data is involved we prefer processing that keeps it within your own systems, disclose any third-party processor in your privacy notice, and avoid sending customer data to a model provider unless there is a clear reason and a lawful basis for it.
What if it stops working?
Automations break when the thing feeding them changes. Everything is built with logging and a visible failure mode — it stops and tells you, rather than silently producing wrong output. Handover includes what to check first when something looks off.
Frequently asked questions
What can realistically be automated in a small business?
Repetitive, rule-shaped work with a clear input and output: sorting and routing enquiries, drafting quotes from a price list, chasing invoices, reformatting data between systems, and producing first drafts of routine content. Work requiring judgement, relationships or accountability should not be automated.
Will AI automation replace my staff?
In a small business, almost never — there is rarely a whole role's worth of automatable work. The realistic outcome is removing a few hours of admin a week from people who have better things to do.
How do you stop an AI system from making things up?
By constraining it. Automations are scoped to specific inputs, given the real source data rather than asked to recall facts, and built so a human approves anything customer-facing before it is sent. Anything that cannot be checked does not get automated.
What does it cost to run?
There is a build cost and a running cost, and the running cost is usually small — often a few pounds a month in API usage for a small business workflow. Both are quoted before work starts, and if the hours saved do not justify it we will say so.
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